Deploring the practice of the banks intimidating consumers to pay the installments, the consumer court held ICICI Bank guilty of using goons to harass a consumer, Tapan Bose, and his friend's son Vinod Chowdhary.
Vinod had to be admitted to hospital after the recovery agents mercilessly beat him up while they snatched a loaned car from him in January this year. The incident occurred when Vinod was driving Bose's car, which was bought on a car loan from the ICICI Bank.
While passing the order, the court warned all banks against using musclemen for loan recovery and asked the Delhi police commissioner to instruct all SHOs to register FIRs against such complaints.
The commission deprecated the 'audacity and impunity' with which the banks have been effecting forcible possession of vehicles. "No civilised society governed by rule of law can brook such kind of conduct," the Commission's President Justice JD Kapoor said.
He also described the violent methods adopted by the recovery agents as a serious violation of 'human rights'. Holding the ICICI Bank guilty of 'unfair trade practice', the commission termed such miscreants as 'yahoos' and said they are boorish and a brutal lout, who care a fig for legal and judicial authorities, including the Supreme Court.
While taking to task the leading bank, it vented its anger on the ICICI for flouting the apex court's direction that restrained all the financial institutions from employing musclemen to recover a loan amount or possession of a vehicle.
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